Warranty and Guarantee
The lifetime warranty covers all the services for cleaning and tightening, as well as the loss of side diamonds, assuming the loss was not caused by damage. However, even with the warranty, it’s critical to have your jewelry insured in the event of loss, damage or theft. (For all items purchased after January 2021.)
If for any reason, you are not satisfied with your purchase, return your purchase within 14 days for a full refund. If a special order was manufactured and/or delivered- restocking fees and restrictions may apply, as we are unable to restock jewelry items that are uniquely created or previously worn. Satisfaction is our goal, and we will work on an individual basis with each customer to develop solutions for returned orders.